Opera V5 - declined transactions

Overview

When a card transaction is declined in Oracle OPERA v5, OPERA shows a failed status with a decline response. Declines can happen for many reasons, such as insufficient funds, a card reported lost or stolen, or a lost connection to the bank. This article explains what a decline looks like and what to do next.

Applies to

What you'll achieve

You'll recognise a declined transaction in OPERA and know where to find out why it was declined.

What a declined transaction looks like

OPERA shows a failed status response with a decline response error. The payment or authorisation isn't recorded.

What to do

1. Tell the guest the transaction was declined.
2. Ask for another card or payment method and process the payment again.
3. If you need to know why the card was declined, contact 934 support (support@weare934.com) with the date, time and amount of the transaction.

Need more help?

Please contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.