Opera V5 - Post Check-In Payments

Overview

In Oracle OPERA v5, you can take a payment from an in-house guest at any time from the billing screen, using the tokenised card on file or a card the guest presents on the payment device. Payments are processed through Juno via the Oracle Payment Interface (OPI). 

What you'll achieve

After completing these steps, the payment is processed and posted to the guest folio.

Before you start

• The guest must be checked in.
• To use a payment device, the Chip & Pin Device Available check box must be selected for your workstation in OPERA (Configuration > Setup > Workstations). This applies to card-present payments.
• If your property uses OPERA's Automated Credit Card Surcharge feature, the CP (Chip and Pin) payment type does not add the surcharge. Use the surcharge method below instead.

Where possible, ask the guest to present their card.

Pay with the tokenised card on file

1. From the OPERA menu, select Front Desk > In House Guests.
2. Search for and open the reservation.
3. Select Options > Billing.
4. Select the guest room that requires the payment.
5. Select Payment.
6. Confirm with the guest that they're paying with the same card used at check-in.
7. Leave the payment type as it is and enter the amount.
8. Select Post.

Pay with a card the guest presents

1. From the OPERA menu, select Front Desk > In House Guests.
2. Search for and open the reservation.
3. Select Options > Billing.
4. Select the guest room that requires the payment.
5. Select Payment.
6. Set the payment code to CP (Chip and Pin).
7. Select Post. Don't select the blue icon.
8. Ask the guest to insert, swipe or tap their card on the payment device. The authorisation window opens and a token is returned.
9. Confirm the amount to post.
10. Select Post to settle the payment.

Pay with a card the guest presents, with credit card surcharge

1. From the OPERA menu, select Front Desk > In House Guests.
2. Search for and open the reservation.
3. Select Options > Billing.
4. Select the guest room that requires the payment.
5. Select Payment.
6. Select the payment type that matches the guest's card (for example, Visa). Don't enter any card details in OPERA.
7. Enter the amount.
8. Select OK. This activates the payment device.
9. Ask the guest to insert, swipe or tap their card on the payment device. Wait for the authorisation window to show that the transaction is approved.
10. Select OK.

Expected result

The payment details update in OPERA automatically and the payment appears on the guest folio.

Troubleshooting

The surcharge wasn't added

The CP (Chip and Pin) payment code doesn't add OPERA's automated credit card surcharge. Use the surcharge method and select the payment type that matches the guest's card.

The payment device doesn't activate

Make sure the card fields in OPERA are empty — the device is only activated when no card details are entered. Then check that Chip & Pin Device Available is selected for your workstation under Configuration > Setup > Workstations.

The transaction is declined

OPERA shows a failed status with a decline response. Declines can be caused by insufficient funds, a card reported lost or stolen, or a lost connection to the bank. Ask the guest for another card. 

Need more help?

Please contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.