Opera V5 - Credit Card Manual Entry

Overview

In Oracle OPERA V5, you can add a card guarantee to a reservation when the guest isn't present — a Mail Order/Telephone Order (MOTO) transaction. With Juno connected through the Oracle Payment Interface (OPI), the card is tokenised, so OPERA stores a token instead of the full card number. You can enter the card in the OPERA Payment Widget or key it directly into the payment device.

Applies to

What you'll achieve

After completing these steps, a tokenised card is saved on the reservation as its guarantee.

Before you start

• The reservation must already exist in OPERA v5.
• MOTO transactions must be enabled for your property by your payment partner before you use either method. 
• To use a payment device, the Chip & Pin Device Available check box must be selected for your workstation in OPERA (Configuration > Setup > Workstations). This applies to option B only.

Option A: Enter the card in the OPERA Payment Widget

1. From the OPERA menu, select Front Desk > Arrivals.
2. Search for and open the reservation.
3. Select Edit.
4. In the Payment field, select the payment type.
5. Select the OPERA Payment Widget icon next to the Credit Card Number field.
6. Enter the card number.
7. Enter the expiry date in MMYY format.
8. Select OK.

Option B: Key the card into the payment device

1. From the OPERA menu, select Front Desk > Arrivals.
2. Search for and open the reservation.
3. Select Edit.
4. In the Payment field, select the payment type.
5. Select the OPERA Payment Widget icon next to the Credit Card Number field.
6. Leave the card fields empty and select OK. This activates the payment device.
7. Follow the prompts on the payment device to key in the card details.

Expected result

The card is saved on the reservation as a token. OPERA stores only the token ID, not the full card number.

Troubleshooting

The payment device doesn't activate

Make sure the card fields in OPERA are empty — the device is only activated when no card details are entered. Then check that Chip & Pin Device Available is selected for your workstation under Configuration > Setup > Workstations.

I can't copy the card to another reservation or the guest profile

This is expected. Tokens can't be copied from one reservation to another or saved to guest profiles. You can copy a token between windows on the same reservation.

Need more help?

Contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.