Opera V5 - Refunds

Overview

In Oracle OPERA v5, you refund a guest by posting a negative payment to their folio. The refund is processed through Juno via the Oracle Payment Interface (OPI) and credited back to the card. A refund can be made at any time, and the amount can differ from the original payment.

Applies to

What you'll achieve

After completing these steps, the refund is approved and credited to the guest's card, and the details are updated in OPERA.

Before you start

• Refunds must be enabled for your property.
• Your OPERA user needs permission to post negative payments.
• Have the reason for the refund ready — you'll enter it as the reference.

Process a refund

1. From the OPERA menu, select Front Desk > In House Guests.
2. Search for and open the reservation.
3. Select Options > Billing.
4. On the guest folio, select Payment.
5. Enter the refund as a negative amount in the Amount field.
6. Enter the reason for the refund in the Reference field.
7. Select Post.

Expected result

Once approved, the refund details are updated in OPERA.

Troubleshooting

I can't post a negative amount

Your OPERA user may not have permission to post negative payments. Ask your OPERA administrator to check your user privileges.

Need more help?

Please contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.