Oracle Cloud: Refund to a new card on file

Overview

Oracle OPERA Cloud lets front office staff refund a guest to a new card that isn't already on the reservation, by applying a negative payment from the billing screen. Use this procedure when a guest wants their refund issued to a different card than the one originally used.

Applies to

What you'll achieve

After completing these steps, the refund amount you enter will be applied to the new card, subject to processing by the relevant payment provider.

Before you start

• If your property has Credit Card Rebate Validation active, you will not be able to refund to a new card that has no prior debit (charge) activity on it. If that applies here, use the existing card on file instead. 
• Have a reference detail ready — this is mandatory for refunds.
• Your OPERA Cloud user account needs the relevant privilege to process negative payments.

Operational steps

1. From the OPERA Cloud menu, select Front Desk, then In House.
2. Search for and open the reservation.
3. Click I Want To… and select Billing.
   

If you're asked to log in as cashier

1. Select your Cashier ID.
2. Enter your PIN.
3. Click Login.

4. Select Post Payment.
   
5. Select the payment Method for the new card (for example Visa, Mastercard, or CP-Chip and Pin). 
6. Enter a negative amount in the Amount field.
7. Provide the Reference details — this field is mandatory for refunds.
8. Click Apply Payment. This initiates the device to enter the new card's data. 
   

Expected result

The payment is processed and applied to the reservation as a refund to the new card.

Need more help?

If you can't process the refund because of Credit Card Rebate Validation, or Apply Payment fails, contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.