Oracle Cloud: Deposit Cancellation (Reversal)

Overview

Oracle OPERA Cloud lets front office staff cancel or reverse an existing deposit on a reservation, using the same Deposit panel used to create the original deposit. Use this procedure when a deposit needs to be cancelled or reduced.

Applies to

What you'll achieve

After completing these steps, the deposit will be reversed by the amount you enter, and the reversal will be recorded against the reservation.

Before you start

• Know the amount of the deposit you need to cancel or reverse. 

• Have the reservation ready to search for.

   

Operational steps

1. From the OPERA Cloud menu, select Bookings, then Reservations, then select Manage Reservation.
2. Search for and open the reservation.
3. Click I Want To… and select Deposit / Cancellation.
4. Enter a negative amount in the Deposit Amount field. For example, to fully reverse a deposit of 100.00, enter -100.00.
5. Enter the Due Date.
6. Enter comments, if any — this field is optional.

7. Click Save. 
   

   
   Expected result

   The reversal is processed and appears against the reservation. 
   

   
   Need more help?

   If the reversal doesn't save, or you're unsure whether the guest's card was actually refunded, contact 934 Support (support@weare934.com) with the amount, last 4 digits from the credit card and the date and time. Do not send full card numbers or login credentials by email or chat.