Juno Portal: How to find a payment

Overview

The Transactions screen lets you search and filter available payment activity for your assigned hotel — for example, when a guest says they were charged incorrectly and you need to confirm what actually happened. Date and time filters use the hotel's configured local time. Amount filters use the hotel's configured display currency. Use this procedure whenever you need to locate one payment quickly.

Applies to

Product	Juno Portal
Feature	Transactions
Audience	All Juno Portal users

What you'll achieve

You'll be able to narrow your hotel's transaction history down to the one payment you're looking for, using search, filters, or both together, and open it to review its full lifecycle.

Before you start

Transactions shows every payment lifecycle event for your hotel — not just completed ones, unlike the Dashboard.
Have something to search or filter by ready: a date or date range, the property, and one of: the last four digits of the card, the Transaction ID, the authorisation code (the 6-digit code printed on the terminal receipt), or the amount.

Operational steps

Open Transactions and set the scope

Open Transactions from the left-hand menu.
Set the date range to the period when the payment was made.
Select the property where the transaction occurred, if your account covers more than one.

The five cards at the top — Total Revenue, Total Transactions, Transactions per Hour, Average Transaction Value, Completion Rate — summarise activity for the currently applied filters.

Search or filter for the transaction

Use the search bar to enter one of the following:

Last 4 card digits	When the guest provides their card — useful for over-the-phone queries.
Transaction ID	The reference from the terminal receipt, PMS, or gateway portal.
Authorisation code	The 6-digit code printed on the terminal receipt.
Amount	Most useful combined with a date and property filter.

Alternatively, expand the Filters panel to narrow by Card Brands, Departments, Transaction Type, Countries, Date Range and Time Range (shown in your hotel's configured local time), Amount From / To (shown in your hotel's configured display currency), Terminal ID (TID), Last Card Numbers, and Special Filters such as Card Present / Card Not Present or reconciliation Matched / Unmatched.

To start over, click Clear All next to the Filters panel.

Open the transaction

Click the transaction row (or the eye icon in Actions) to open the detail view and review the full lifecycle — every event, the final status, and the underlying payment metadata.

If the transaction doesn't appear

If a payment was just processed, allow a few minutes for the event to arrive from your payment provider. If it is still missing after the usual processing time for your property, contact 934 Support with the terminal ID, date, and approximate time.

Expected result

The Transaction Data table shows only the transaction (or small set of transactions) matching your search or filters, ready to open for full detail.

Need more help?

If you can't find a payment you expect to see, or the filters aren't behaving as described, contact 934 Support through Help & Support in the Portal or at support@weare934.com with the approximate date, property, amount, and any reference you have. Don't send full card numbers, login credentials, or other sensitive account details by email or chat.

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