Juno Portal: How to find a payment

Overview

The Juno Portal's Transactions screen lets you search and filter your hotel's entire transaction history to find a specific payment — for example, when a guest asks about a charge. Use this procedure whenever you need to locate one payment out of many, quickly.

Applies to

What you'll achieve

You'll be able to narrow your hotel's transaction history down to the one payment you're looking for, using search, filters, or both together.

Before you start

• Transactions shows every payment lifecycle event for your hotel — not just completed ones, unlike the Dashboard. 
• Have something to search or filter by ready: a date or date range, the last four digits of the card, a Terminal ID (TID), a card brand, or an amount.

Operational steps

Open Transactions and check the headline figures

1. Open Transactions from the left-hand menu.
2. The five cards at the top — Total Revenue, Total Transactions, Transactions per Hour, Average Transaction Value, Completion Rate — summarise activity for the currently applied filters.

Open Filters and narrow your search

1. Expand the Filters panel.
2. Use any combination of: Card Brands (for example VISA, MASTERCARD, AMEX), Departments, Transaction Type (for example Authorization, Sales Completion, Void, Direct Settlement), and Countries.
3. Set a Date Range (CET) using the two date fields, or the quick buttons Today, Yesterday, or This Month. A Time Range is also available if you need to narrow to part of a day.
4. To search by value, use Amount From (EUR) / Amount To (EUR), Terminal ID (TID), or Last Card Numbers (the card's last four digits).
5. Under Special Filters, you can also narrow by Auth Only (No Follow-up), Hide Zero Amount, Card Present, Card Not Present, or under Reconciliation, by Matched / Unmatched.
6. You can also type directly into Search transactions…, above the results table, instead of or alongside the Filters panel.
7. To start over, click Clear All next to the Filters panel.

Read the results

The Transaction Data table lists matching transactions with their Date, Terminal ID, Transaction ID, Gross Amount, Tenant, Department, Card Brand, Card Type, last four card digits, Country, Type, and Reconciled status. Use the eye icon in Actions to open a transaction and see its full detail. 

Expected result

The Transaction Data table shows only the transaction (or small set of transactions) matching your search or filters, ready to open for full detail.

Need more help?

If you can't find a payment you expect to see, or the filters aren't behaving as described, contact 934 Support through Help & Support in the Portal or at support@weare934.com with the approximate date, amount, and any reference you have.