Juno Portal: Role Guide

Overview

The Juno Portal uses role-based access: what a user can see and do depends on the role assigned to their account. Access is scoped to the hotel or group your account is assigned to, and to the specific role you've been given within it. This article explains the roles available, who can assign them, and what each role can typically access.

Applies to

Product	Juno Portal
Feature	User roles and permissions
Audience	All Juno Portal users; platform administrators and 934 Customer Success for assignment

What you'll achieve

You'll know which roles exist in the Juno Portal, which ones can be assigned directly to a hotel or group contact and how, and broadly what each role can access.

Before you start

You can't self-assign or change your own role. Role assignment is administered by your platform administrator or, for the delegated path described below, by 934 Customer Success.
If a role you expect to see isn't available to assign, or a permission looks wrong for your role, contact your platform administrator before contacting 934 Support.

Roles you can assign in your hotel or group

IT Administrator

Full administrative access within the assigned hotel or group, including Settings.

Merchant Administrator

Administrative access scoped to payment and merchant-configuration areas. Assigned via a delegated path: a platform administrator or 934 Customer Success can grant this role to a hotel or group contact; it isn't self-service.

Operations Manager

Day-to-day operational access — Dashboard, Transactions, Shift Reports — without Settings access.

Reporting User

Read-only access to Dashboard and reporting views, for users who need visibility without the ability to take action.

Front Desk User

Access scoped to the transaction lookup and day-to-day front-desk tasks needed to answer a guest's question about a charge.

Roles you'll see referenced but can't assign

Platform Admin

A 934-internal, platform-level role with access across hotels/groups. Not assignable by hotel or group administrators.

Customer Success

A 934-internal role used for account support and the delegated role-assignment path described above. Not assignable by hotel or group administrators.

What each role can access

Refund and void actions on a transaction are not available to every role, and availability may change as the product develops. Confirm current availability for your role directly in the Portal, or with your platform administrator, rather than assuming based on this article.

Expected result

You know which role you or a colleague should be assigned for a given job, who to ask for that change, and what to check first if access looks wrong.

Need more help?

If you need a role assigned or changed, contact your platform administrator. If you believe your current role's access is incorrect, contact 934 Support through Help & Support in the Portal or at support@weare934.com.

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