Juno Portal: What means Settlement

Overview

Settlement in the Juno Portal shows how your completed transactions flow through to your acquirer and bank account — the batches your acquirer sends, how individual transactions match against them, and whether each one has been confirmed. This is used primarily by finance and accounting teams, for daily reconciliation and month-end close.

Applies to

What you'll achieve

You'll be able to confirm that your transactions have settled correctly, understand why settlement data can lag behind the transactions view, and know when an unmatched transaction needs escalating.

Before you start

• Settlement data appears later than the transactions it relates to — a transaction visible in Transactions but not yet in Settlement isn't an error; see "Why settlement lags transactions" below.

What settlement data shows

• Settlement batches received from your acquirer.
• Individual transactions matched within each settlement batch.
• Settlement amounts and any applicable fees or adjustments.
• Match status — whether each transaction has been confirmed against a settlement record.

Why settlement lags transactions

Transactions appear in the Juno Portal within minutes of the payment event. Settlement data appears once your acquirer delivers the daily settlement file — typically the following business day. This lag is normal and expected: a transaction visible in Transactions but not yet in Settlement simply means your acquirer's cut-off hasn't occurred yet.

Reviewing unmatched transactions

An unmatched transaction may indicate a timing difference, an amount variance, or something else worth reviewing. If an unmatched transaction persists beyond two business days, contact 934 Support with the transaction ID, date, and the relevant settlement batch reference.

Expected result

Every completed transaction for the period has a corresponding, matched settlement record — or, for anything unmatched, you know whether it's just timing or something to escalate.

Need more help?

If an unmatched transaction persists beyond two business days, or a settlement amount doesn't match your transaction total, contact 934 Support through Help & Support in the Portal or at support@weare934.com with the transaction ID, date, and settlement batch reference.