Juno Portal: What means Settlement

Overview

Settlement helps finance teams review settlement records received for supported providers and compare them with Portal transaction activity where matching evidence is available. Settlement data itself comes from your acquirer or payment provider — the Portal presents and mirrors it, it doesn't generate or confirm it. This is used primarily by finance and accounting teams, for daily reconciliation and month-end close.

Applies to

Product	Juno Portal
Feature	Settlement
Audience	Finance managers, property accountants

What you'll achieve

You'll be able to review settlement records where they're available for your provider, understand why settlement data can lag behind the transactions view, and know when something unmatched is worth a follow-up.

Before you start

Settlement records are shown for supported providers only, and appear later than the transactions they relate to. A transaction visible in Transactions but not yet matched in Settlement isn't necessarily an error — see "Why settlement lags transactions" below.

What settlement data shows

Where available, the Settlement view can show:

Settlement batches received from your acquirer or payment provider.
Individual transactions matched within each settlement batch.
Settlement amounts and any applicable fees or adjustments, as reported by the provider.
Match status — whether each transaction has a corresponding settlement record available yet.

Why settlement lags transactions

Transactions appear in the Juno Portal within minutes of the payment event. Settlement data, where available, appears once your acquirer or payment provider delivers its settlement file — timing varies by provider and is often the following business day. This lag is normal and expected: a transaction visible in Transactions but not yet matched in Settlement usually just means the provider's file hasn't arrived yet.

Reviewing unmatched transactions

An item that isn't yet matched or not yet received may reflect timing, provider availability, or something worth a follow-up case. If an unmatched transaction persists beyond two business days, contact 934 Support with the transaction ID, date, and the relevant settlement batch reference, and 934 can help confirm whether it's a timing issue or needs escalating to the provider.

Expected result

For supported providers and periods, settlement records are shown where available. Items that are not yet matched or not yet received may reflect timing, provider availability, or a follow-up case rather than an error.

Need more help?

If an unmatched transaction persists beyond two business days, or a settlement amount doesn't match your transaction total, contact 934 Support through Help & Support in the Portal or at support@weare934.com with the transaction ID, date, and settlement batch reference.

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