Juno Portal: AI Assistant

Overview

Juno Intelligence is the AI assistant built into the Juno Portal. It answers questions about your payment activity in plain language, and surfaces proactive alerts when it detects a pattern worth your attention — without you having to ask. Use it to get a quick answer instead of manually filtering Transactions or Shift Reports, or to see what it's already flagged for you.

Applies to

What you'll achieve

You'll be able to ask Juno Intelligence a plain-language question about your payment activity and get a data-backed answer, and know what kind of things it flags on its own.

Before you start

• Juno Intelligence is read-only by design: it cannot modify transactions, process refunds, change settings, or take any operational action. It's an analysis and insight tool only — for anything it flags that needs action, you still make the change yourself elsewhere in the Portal.

Operational steps

Ask a question

1. Open the Juno Intelligence panel. You'll find the button "Ask Juno" right-handed below the page. 
2. Type your question in plain language — you don't need specific terminology or a fixed format. For example:

• "What was our total revenue yesterday?"
• "Show me all refunds above €200 this week."
• "Which terminals had the most declined transactions today?"
• "Has completion rate changed compared to last week?"
• "Are there any transactions still showing as Authorised from three days ago?"
• "Why did revenue drop on Tuesday afternoon?"

Juno Intelligence retrieves the relevant data and presents it with a plain-language explanation. Ask follow-up questions to drill further into any result.

Review proactive insights

Juno Intelligence monitors activity in the background and surfaces alerts automatically when it detects something that may need your attention — for example:

• An unusual spike in refunds at a specific terminal.
• Completion rate dropping below the normal range for a property.
• A terminal with no transactions for an extended period.
• A settlement delay beyond the expected window.

Each insight is explained in plain language and includes context — the time period, the affected property or terminal, and why the pattern was flagged.

Expected result

You have a plain-language answer to your question, backed by your actual payment data, or a clear explanation of why Juno Intelligence flagged something on its own — either way, without needing to build a manual filter or export first.

Need more help?

If Juno Intelligence returns no result, try rephrasing your question with a specific date range and property name. If it still doesn't answer as expected, contact 934 Support through Help & Support in the Portal or at support@weare934.com.