Juno Portal: Understand a payment

Overview

Opening a transaction in the Juno Portal shows its full lifecycle — every event the payment went through, its final status, and the underlying payment and terminal details — all on one screen. Use this whenever you need to confirm exactly what happened to a specific payment, for example to answer a guest's question about a charge.

Applies to

What you'll achieve

You'll be able to see a payment's full event history and final status, and confirm its amount, card, terminal and timing from a single screen, without needing to ask anyone else.

Before you start

• You need to have already found the transaction you want to look at. 
• Card numbers are always shown masked to the last four digits — the Portal doesn't display full card numbers, for security.

Operational steps

1. From the Transactions list, open the transaction you want to review (via the eye icon in Actions).
2. The lifecycle view opens, showing the Group ID and an overall status summary (for example "Success → Success") — this is the transaction's canonical final state: what the platform has determined actually happened, reconstructed from every event received. 

Read a step's detail

Every event in the payment lifecycle — authorisation, capture, refund, void — appears as its own step, each with a timestamp. Each step shows a status pill, its step number (for example "Step 2 of 2"), the amount, card brand, and timestamp. Expand a step to see:

• Payment Information — Amount, Card Brand, and the masked Card Number.
• System Information — the Terminal ID (TID).
• Location & Organization — Country, Terminal, Tenant, and Department.
• Timestamps — when the event was recorded by the system, and the guest interaction time.

The transaction's full payment metadata — card brand, last four digits, Terminal ID, authorisation code, amount, and currency — is available across these steps; the authorisation code specifically is also what's printed on the guest's terminal receipt, and is one of the fields you can search by when looking for a transaction. 

Check reconciliation status

If reconciliation information is available for the transaction, it appears below the timeline steps in the Reconciliation panel, showing a Status (for example Pending), Source (for example Juno), and Decision. Not every transaction will have reconciliation information present.

Expected result

You can confirm the payment's full event history, final status, amount, card, terminal, and timing, without needing to check anywhere else. Where reconciliation information is available for the transaction, you can review it in the same view.

Related articles

• How to find a payment in the Juno Portal
• Understanding transaction statuses in the Juno Portal 
• Juno Portal user roles and permissions 

Need more help?

If a transaction's lifecycle or reconciliation status doesn't look right, contact 934 Support through Help & Support in the Portal or at support@weare934.com with the Transaction ID or Group ID.