Juno Portal: Help & Support

Overview

Help & Support in the Juno Portal is where you find answers, watch guides, or reach the 934 support team — all from one screen. Use it any time you're not sure how to do something in the Portal.

Applies to

What you'll achieve

You'll know where to find video guides, browse the Knowledge Base, or reach 934 Support directly, without leaving the Portal.

Before you start

• Have a clear description of what you're trying to do, or what went wrong, ready — this makes it much faster for a guide or the support team to help.

Operational steps

1. Open Help & Support from the left-hand menu.

Watch a video guide

Click Show Video Guides under Interactive Video Guides for step-by-step tutorials on using the Juno Portal.

Browse the Knowledge Base

The Juno Knowledge Base is organised into four categories: Getting Started (portal basics, FAQs, first steps), Daily Operations (transactions, reports, troubleshooting), PMS Integrations (Opera V5, Opera Cloud, and Simphony guides), and Setup & Technical (installation, security, and Nexus configuration). Click a category to browse it, or View all articles to see everything.

Contact 934 Support

Under Need Additional Support?, you can:

• Click Request Support to raise an issue directly.
• Email support@weare934.com.
• Click Visit Support Center to open the full 934 Support Centre.

Expected result

You've either found the guide or article you needed, or you've reached 934 Support with enough detail for them to help.

Need more help?

If Help & Support itself isn't loading, or Request Support doesn't work, email support@weare934.com directly.