Add or replace a Workstation ID in Juno – 934 Group

Overview

When a new workstation or payment terminal is added to a property, or the workstation ID (WS ID) of an existing terminal changes, the IDs must be set up in two places: in your property management system (PMS) and in Juno. This article explains the order of the steps, what to send to your Customer Success Manager (CSM) for a replacement or a new set-up, and when the WS ID can be used.

Applies to

Product	Juno Hospitality Suite
Integration	PMS integrations that use workstation IDs and terminal IDs
Audience	Property and PMS administrators

What you'll achieve

After completing these steps, the new or changed WS ID is registered in both your PMS and Juno, and you have received confirmation from your Customer Success Manager that it can be used.

Before you start

Decide which situation applies:
- Replacement: only the WS ID changes for a terminal ID that already exists.
- New set-up: a new WS ID and its terminal ID are being added.
Have the WS ID and the terminal ID ready.

Operational steps

1. Set up the IDs in your PMS

Create the workstation and terminal in your PMS first. For Oracle OPERA, use these articles:

How to add a workstation in Oracle OPERA v5: https://support.weare934.com/hc/en-gb/articles/6377176263583-Opera-V5-Adding-a-new-Workstation
How to configure a credit card terminal in Oracle Payment Interface (OPI) Cloud: https://support.weare934.com/hc/en-gb/articles/6377448652703-Oracle-Cloud-Add-a-credit-card-terminal

2. Notify your Customer Success Manager

Send an email to your Customer Success Manager to tell them that a new WS ID needs to be created, or that an existing WS ID needs to be replaced.

What you include in the email depends on the situation:

Replacement: if only the WS ID changes for a terminal ID, send the new WS ID together with the terminal ID it belongs to.
New set-up: send the WS ID and its terminal ID.

3. Wait for the set-up in Juno

Once your Customer Success Manager has received the information, they register it in Juno.

4. Start using the WS ID

You can use the WS ID once both of the following are true:

you have received confirmation from your Customer Success Manager, and
the WS ID is also set up in your PMS.

Expected result

The WS ID is registered in your PMS and in Juno, and your Customer Success Manager has confirmed it. From that point the WS ID can be used.

Need more help?

If you are unsure which situation applies, or you have not received confirmation, contact your Customer Success Manager or support@weare934.com. Have the WS ID, the terminal ID and the property name ready.

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