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Pay by Link: Send Payment Link

Saskia Münch
Updated

Overview

Send Payment Link lets you email a guest a link to pay their deposit online, instead of taking a card over the phone or in person. It's part of Oracle OPERA Cloud's Pay By Link feature. Use this procedure when a guest wants to pay a deposit remotely, or when you'd rather not key a card manually.

Applies to

ProductJuno Hospitality Suite
IntegrationOracle OPERA Cloud (via OPI Cloud Service) — Pay By Link
VersionCloud
AudienceFront office / Reservations

What you'll achieve

The guest receives an email containing a payment link. Once they pay, the deposit is recorded against the reservation and you can check its status from the Deposit screen.

Before you start

  • Pay By Link is only available for reservations in Arrival or Reserved status.

Operational steps

Start a deposit request

  1. From the OPERA Cloud menu, select Front Desk, then select Arrivals.
  2. Search for and open the reservation.
  3. Click I Want To… and select Deposit / Cancellation.

Set up the deposit

In the Deposit panel, click New and complete the following:

Deposit RuleSelect a deposit rule from the list to set the deposit requirements automatically, or enter details manually.
PercentagePopulated automatically if a deposit rule was selected; update as required.
Deposit AmountPopulated automatically if a deposit rule was selected; update as required.
Due DatePopulated automatically if a deposit rule was selected; update as required.
CommentsEnter any comments that apply.

Click Save.

Send the payment link

  1. Click the vertical ellipsis Actions menu next to the deposit rule, and select Send Payment Link. 
  2. Choose how to address the email:
Select Pay By Link EmailPick an email address from the existing list. Available when using the Select Email option.
Email TypeSelect an email type from the list. Available when using the New Email option.
New EmailEnter the email address to send the link to. Available when using the New Email option.
  1. Click Send Payment Link. The link is sent to the email address you provided.

Check the payment status

Check the Deposit screen on the reservation to see whether the deposit has been paid via the link. If the guest needs the link resent, use Resend Payment Link. 

 

Expected result

The guest has received a payment link by email. Once they pay, the deposit shows as paid on the Deposit screen for the reservation.

 

Need more help?

If a payment link doesn't reach the guest, or a payment doesn't show as received after the guest confirms they paid, please contact your integration partner. 

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