Credit Card Terminal: Exchange defective device

Overview

If a payment terminal stops working correctly or is visibly damaged, 934 will arrange a replacement for you. Use this procedure to report the fault and start the exchange.

Applies to

What you'll achieve

934 will have everything needed to arrange a replacement terminal for you.

Before you start

• Have the terminal's serial number ready.
• Take a few photos of the fault or damage if you can — this helps us process the exchange faster.

Operational steps

1. Identify the fault or defect on the terminal.
2. Contact your Customer Success Manager, or email support@weare934.com, and include:
   • A description of the fault or defect
   • The terminal's serial number
   • Photos of the fault or damage
   • Any other information you think is relevant
3. 934 takes care of arranging the exchange for you.

Expected result

934 will coordinate the exchange with you, including next steps for returning the faulty terminal and receiving your replacement. 

Need more help?

If you're not sure whether a terminal issue needs a full exchange, or you haven't heard back after reporting a defect, contact your Customer Success Manager or support@weare934.com.