Overview
After Juno processes a transaction, Juno Portal updates its transaction data regularly throughout the day. New transactions normally appear in Juno Portal within approximately 10 minutes. Depending on the view you are using, it may occasionally take longer for the latest data to appear. If a transaction has not appeared within 30 minutes, contact 934 Support so that we can investigate.
Applies to
- Product: Juno Portal
- Views: Shift Reports, Transactions, Dashboard
- Also relevant to: Juno Intelligence
How quickly transaction data updates
| Where you are looking | What to expect |
|---|---|
| Juno Portal: Shift Reports, Transactions and Dashboard | New transactions normally appear within approximately 10 minutes. Occasionally it may take longer, depending on the view. |
| Juno Intelligence | Transaction data is analysed on a separate processing cycle, so new transactions and the resulting insights may take longer to appear than in Juno Portal. |
Why Juno Intelligence can show different data from Juno Portal
Juno Intelligence does not update on the same cycle as Juno Portal. A transaction can therefore be visible in Juno Portal before it is reflected in Juno Intelligence. This is expected and does not mean the transaction is missing.
Troubleshooting
A transaction hasn't appeared in Juno Portal
Likely cause: the latest data update has not yet reached the view you are using.
What to check: how long ago the transaction was processed by Juno.
What to do:
- If it was less than 30 minutes ago, wait and check Shift Reports, Transactions or Dashboard again.
- If it was more than 30 minutes ago and the transaction still isn't visible in Shift Reports, Transactions or Dashboard, contact 934 Support.
A transaction appears in Juno Portal but not in Juno Intelligence
Likely cause: Juno Intelligence processes transaction data on a separate cycle and has not yet included the new transaction.
What to do: check Juno Intelligence again later. Use Juno Portal to confirm that the transaction has been recorded.
Need more help?
If a transaction has not appeared in Shift Reports, Transactions or Dashboard within 30 minutes, contact 934 Support. To help us investigate, have the following ready:
- the property or outlet where the transaction was taken;
- the date and approximate time of the transaction;
- the transaction amount;
- which Juno Portal view you checked.
Never send full card numbers or login credentials to 934 Support.
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