Troubleshooting Your Juno Nexus Device

The Juno Nexus is a high-performance Windows 11 IoT device designed to bridge the gap between your hotel’s payment infrastructure and your Property Management System (PMS).1 Because it acts as a critical gateway, maintaining a stable environment is key to seamless payment processing.

If you encounter issues with your payment infrastructure, please follow this guide to resolve the most common connection and power issues.

Simple Troubleshooting steps

Step 1: Verify Internet Connectivity

The Nexus device requires a stable internet connection to function as a gateway.

• The Test: Open a web browser on any device connected to the same network as the Nexus.
• The Method: Navigate to a random website you haven't visited recently (e.g., a local news site or a random word generator).
• Why? This ensures the page is loading live from the web rather than displaying a "cached" version stored in your browser cookies, which can be misleading.

Step 2: Check Power Status

Locate the Nexus device and check the light on the power switch:

• Solid Light: The device is powered on and running.
• Blinking Light: The device is in Standby Mode. This can occasionally happen after a firmware update.
• No Light: The device is powered off or unplugged.

Note: If the light is blinking or the device is unresponsive, perform a Power Cycle. Unplug the power cable, wait 10 seconds, and plug it back in. This resolves the majority of device-related issues.

Step 3: Verify Hardware Connections

• Network Cable: Ensure the Ethernet cable is firmly clicked into the device and the network switch. Check for activity lights on the port.
• Monitor (Optional): While not required for operation, you may connect a monitor to the Nexus device to view the Windows 11 IoT interface for deeper local troubleshooting.

Update & Maintenance Policy

To prevent random reboots or service disruptions during your busiest hours, we manage all Nexus devices with a strict update policy:

Proactive Monitoring & Support

If your service contract includes Active Monitoring, our support team is watching your device 7 days a week from 8:00 AM to 8:00 PM CET.

• Remote Fixes: In many cases, our team will resolve software or service issues remotely without any action required from your staff.
• Alerts: If we detect a hardware issue that requires physical intervention, we will contact your on-site team immediately.

Still having trouble?

If the steps above do not restore your connection, please contact our support desk with your device serial number ready.